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Community Services

Diploma of Community Services will develop skills in community services, case management and crisis enabling the trainee to manage, coordinate and deliver person-centred services to individuals, groups and communities.

We aim to equip our graduates with the necessary skills and knowledge to enable them to successfully satisfy the demands of the workplace.

Our diploma program delves deep into the core aspects of community services. The program has been designed to meet the requirements of the Australian Community Workers Association (ACWA), is led by seasoned educators and industry experts, meaning adhere to the latest industry standards and practices. Through real-life case studies and hands-on exercises, students will be equipped with the skills needed to thrive in diverse community service roles.

Diploma of Community Services (CHC52021)

Unit CodeUnit Title
CHCCCS004Assess co-existing needs
CHCCCS007Develop and implement service programs
CHCCCS019Recognise and respond to crisis situations
CHCCSM013Facilitate and review case management
CHCDEV005Analyse impacts of sociological factors on people in community work and services
CHCDFV001Recognise and respond appropriately to domestic and family violence
CHCDIV001Work with diverse people
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS003Maintain work health and safety
CHCCSL001Establish and confirm the counselling relationship
CHCCSM010Implement case management practice
CHCSOH013Work with people experiencing or at risk of homelessness
CHCMHS013Implement trauma informed care
CHCADV002Provide Advocacy and representation services
CHCCOM003Develop workplace communication strategies
CHCPRP001Develop and maintain networks and collaborative partnership
HLTAID014Provide Advanced First Aid
Vocational/Employment Outcome: Community Support Worker, Youth Worker, Counselor, Case Manager, Family Support Worker, Disability Support Worker

Employment outcome

Upon graduating from the Diploma of Community Services (CHC52021), students can anticipate a diverse range of employment opportunities in various sectors within the community services industry. Some common employment outcomes for graduates include:

Community Support Worker: Community support workers play a crucial role in assisting individuals with disabilities, elderly individuals, and those experiencing homelessness or other social issues. They provide practical support, advocacy, and assistance with daily tasks to improve their clients’ quality of life.

Youth Worker: Graduates may choose to work as youth workers, supporting young people facing various challenges such as homelessness, mental health issues, substance abuse, or involvement in the criminal justice system. Youth workers provide guidance, advocacy, and access to resources to help young people overcome obstacles and achieve their goals.

Counselor: Some graduates may pursue roles as counselors, providing counseling and emotional support to individuals and families dealing with personal issues, trauma, grief, or relationship problems. They may work in schools, community centers, or private practice settings.

Case Manager: Case managers work with individuals and families to assess their needs, develop care plans, and coordinate access to services and support resources. They may specialize in areas such as child welfare, disability services, mental health, or aged care.

Family Support Worker: Family support workers provide assistance and guidance to families in crisis, helping them navigate challenges such as parenting issues, family breakdown, or child protection concerns. They may offer practical support, counseling, and access to community resources.

Disability Support Worker: Disability support workers assist individuals with disabilities to participate fully in community life, providing personal care, skill development, and assistance with accessing services and activities.

These are just a few examples of the employment pathways available to graduates of the Diploma of Community Services. With their comprehensive training and practical experience, graduates are well-equipped to make a positive difference in the lives of individuals, families, and communities.

Students considering further study can enroll in Bachelor of Social Work and pursue roles as social workers, providing support and assistance to individuals and families facing challenges such as poverty, domestic violence, mental health issues, or substance abuse.