For external referral services and emergencies after hours, please refer to this list of providers:
SUICIDE AND CRISIS SUPPORT:
Lifeline Australia provides people in Australia access to crisis support and suicide prevention services.
Phone: 13 11 14 (24 hours a day, 7 days a week)
Suicideline (Victoria) provides free, professional, anonymous support for people in Victoria at risk of suicide, concerned about someone else’s risk of suicide, and bereaved by suicide.
Phone: 1300 651 251 (24 hours a day, 7 days a week)
MEDICAL ASSISTANCE:
William Anglis First Aid and Medical Centre offer a bulk-billing service to all International students with a valid OSHC card.
Address: Level 2 in Building C, 555 La Trobe Street, Melbourne
Phone: 03 9606 2208 (8am – 5pm, Mon – Fri)
COUNSELLING AND MENTAL HEALTH ASSISTANCE:
Beyond Blue provides information and support to help Australians achieve their best possible mental health.
Phone: 1300 22 4636 (24 hours a day, 7 days a week
eheadspace provides a confidential, free, and secure space for young people (12 – 25 years) or their family. You can chat, email, or speak on the phone with a qualified youth mental health professional.
Phone: 1800 650 890 (9am – 1am, every day)
Care in Mind provides free online and phone counselling for people living, working, or studying in Melbourne’s northern, central, and western suburbs.
Phone: 1300 096 269 (24 hours a day, 7 days a week)
Reach Out is Australia’s leading online mental health organisation for young people. You can access a range of information and resources on a range of mental health and well-being topics through the website.
SEXUAL ASSAULT, FAMILY OR RELATIONSHIP VIOLENCE:
Women’s Emergency Care at the Royal Women’s Hospital provide a 24-hour, 7-days-a-week response to recent sexual assaults for women and men:
Address: 20 Flemington Road, Parkville
The Royal Women’s Hospital Sexual Assault Crisis Line provides crisis care response for people who have experienced sexual assault.
Phone: 03 9635 3610 (24 hours a day, 7 days a week)
The Sexual Assault Crisis Line provides state-wide, after-hours, confidential, telephone crisis counselling for people who have experienced both past and recent sexual assault.
Phone: 1800 806 292 (5pm – 9am, 7 days a week)
1800Respect provides a national sexual assault, domestic and family violence counselling service.
Phone: 1800 737 732 (24 hours a day, 7 days a week)
The Safe Steps Family Violence Response Centre is Victoria’s 24/7 family violence support service.
Phone: 1800 015 188 (24 hours a day, 7 days a week)
DRUGS, ALCOHOL, AND GAMBLING
Directline is a confidential alcohol and drug counselling and referral service.
Phone: 1800 888 236 (24 hours a day, 7 days a week)
Gambler’s Help provide support for anyone affected by gambling.
Phone: 1800 858 858 (24 hours a day, 7 days a week)
GRIEF AND LOSS
Compassionate Friends Victoria provides grief support.
Phone: 1300 064 068 (24 hours a day, 7 days a week)
GriefLine provide anonymous support and specialist grief counselling to individuals and families.
Phone: 03 9935 7400 (12pm – 3am, 7 days a week)
EMPLOYMENT-RELATED CONCERNS
Fair Work Commission can help with employment related matters, including pay and leave disputes or unfair dismissal.
Phone: 1300 799 675 (9am and 5pm, Monday to Friday)
JobWatch is a free and confidential employment rights legal centre.
Phone: (03) 9662 1933 (9am – 5pm, Mon – Fri and 9am – 8.30pm, Wed)
INTERNATIONAL STUDENT GOVERNMENT SUPPORT SERVICES:
Study Melbourne Student Centre provide free support, information and contacts to help you enjoy living and studying in Victoria, including help with accommodation, health, employment and legal problems.
Address: 17 Hardware Lane, CBD.
Open Monday to Friday, 9am to 5pm (except public holidays)
Phone: 1800 056 448
