Travel & Tourism
The Travel & Tourism industry continues to rapidly expand in Australia and across the globe. It is an exciting industry to work in with a wide range of sectors such as Travel Agencies, Airlines, State and Regional Government Tourism Bureaus, Eco-tourism and tourism attractions.
People skills – communication, customer service, teamwork and excellent personal presentation – are an essential part of working in the industry. You also need to be able to work well under pressure and to be highly organised. Our courses cover these skills plus many more and on completion you will be well placed on the pathway to a challenging and enjoyable career.
Certificate IV in Travel and Tourism (SIT40116)
| Subject | Unit Code and Title |
|---|---|
| Cultural Sensitivity | SITXCOM002 Show social and cultural sensitivity |
| Computer Reservations | SITTTSL007 Process reservations SITTTSL009 Process travel-related documentation SITTTSL010 Use a computerized reservations or operations system |
| Fares and Ticketing | SITTTSL011 Source airfares for domestic flights SITTTSL012 Construct normal international airfares SITTTSL013 Construct promotional international airfares |
| Client Relations | SITXCOM005 Manage conflict SITXHRM001 Coach others in job skills SITXWHS003 Implement and monitor work health and safety practices |
| Australian & International Destinations | SITXCCS002 Provide visitor information SITTTSL002 Access and interpret product information SITTTSL003 Provide advice on international destinations SITTTSL004 Provide advice on Australian destinations |
| Customer Service | SITXCCS007 Enhance customer service experiences |
| Finance | SITXFIN002 Interpret financial information |
| Travel Agency Operations | SITTIND001 Source and use information on the tourism and travel industry SITTTSL005 Sell tourism products and services SITTTSL006 Prepare quotations |
| Vocational/Employment Outcome | Account, Product, Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotions Officer, Reservations Sales or Call Centre Supervisor, Sales Coordinator and Executive |
Diploma of Travel and Tourism Management (SIT50116)
| Subject | Unit Code and Title |
|---|---|
| Work Operations | SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships |
| Workplace Diversity and Customer Service | BSBDIV501 Manage diversity in the workplace SITXCCS008 Develop and manage quality customer service practices |
| Financial Budgets | SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets |
| Marketing Plan | SITXMPR001 Coordinate production of brochures and marketing materials SITXMPR003 Plan and implement sales activities |
| Human Resources Management | SITXHRM004 Recruit, select, and induct staff SITXHRM006 Monitor staff performance SITXHRM003 Lead and manage people |
| Vocational / Employment Outcome | Inbound Groups and Sales Manager, Incentives, Marketing, Sales and Travel Agency Manager, Tour Operations, Reservations and Product Development Manager, Visitor Information Centre Manager |
Advanced Diploma of Travel and Tourism Management (SIT60116)
| Subject | Unit Code and Title |
|---|---|
| WHS and Regulations | SITXGLC001 Research and comply with regulatory requirements SITXWHS004 Establish and maintain a work health and safety system |
| Marketing Strategy | SITTPPD008 Develop tourism products SITXMPR007 Develop and implement marketing strategies |
| Business Plan | BSBMGT617 Develop and implement a business plan BSBRSK501 Manage risk BSBWRT401 Write complex documents |
| Vocational / Employment Outcome | Account and General Manager, Business Development Manager, Director of Groups and Incentives, Marketing, Product Development Operations and Sales |
* Diploma of Travel and Tourism Management (SIT50116) has a total duration of 6 terms / 60 college weeks.
Students must complete the Certificate IV in Travel and Tourism (SIT40116) before progressing to Diploma of Travel and Tourism Management (SIT50116).
** Advanced Diploma of Travel and Tourism Management (SIT60116) has a total duration of 8 terms / 80 college weeks.
Students must complete both Certificate IV in Travel and Tourism (SIT40116) and Diploma of Travel and Tourism Management (SIT50116) before progressing to Advanced Diploma of Travel and Tourism Management (SIT60116).
Please see How to apply
AAPoly Application for Enrolment Form
AAPoly Student Assessment Form (if applicable)
Send application to applications@aapoly.edu.au