Travel & Tourism

The Travel & Tourism industry continues to rapidly expand in Australia and across the globe. It is an exciting industry to work in with a wide range of sectors such as Travel Agencies, Airlines, State and Regional Government Tourism Bureaus, Eco-tourism and tourism attractions.

People skills – communication, customer service, teamwork and excellent personal presentation – are an essential part of working in the industry. You also need to be able to work well under pressure and to be highly organised. Our courses cover these skills plus many more and on completion you will be well placed on the pathway to a challenging and enjoyable career.

Certificate IV in Travel and Tourism (SIT40116)

SubjectUnit Code and Title
Cultural SensitivitySITXCOM002 Show social and cultural sensitivity
Computer Reservations SITTTSL007 Process reservations
SITTTSL009 Process travel-related documentation
SITTTSL010 Use a computerized reservations or operations system
Fares and TicketingSITTTSL011 Source airfares for domestic flights
SITTTSL012 Construct normal international airfares
SITTTSL013 Construct promotional international airfares
Client RelationsSITXCOM005 Manage conflict
SITXHRM001 Coach others in job skills
SITXWHS003 Implement and monitor work health and safety practices
Australian & International
Destinations
SITXCCS002 Provide visitor information
SITTTSL002 Access and interpret product information
SITTTSL003 Provide advice on international destinations
SITTTSL004 Provide advice on Australian destinations
Customer ServiceSITXCCS007 Enhance customer service experiences
FinanceSITXFIN002 Interpret financial information
Travel Agency OperationsSITTIND001 Source and use information on the tourism and travel industry
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
Vocational/Employment OutcomeAccount, Product, Marketing and Senior Operation Coordinator, Assistant Manager, Operations Supervisor, Promotions Officer, Reservations Sales or Call Centre Supervisor, Sales Coordinator and Executive

Diploma of Travel and Tourism Management (SIT50116)

SubjectUnit Code and Title
Work OperationsSITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
Workplace Diversity and Customer ServiceBSBDIV501 Manage diversity in the workplace
SITXCCS008 Develop and manage quality customer service practices
Financial BudgetsSITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
Marketing PlanSITXMPR001 Coordinate production of brochures and marketing materials
SITXMPR003 Plan and implement sales activities
Human Resources ManagementSITXHRM004 Recruit, select, and induct staff
SITXHRM006 Monitor staff performance
SITXHRM003 Lead and manage people
Vocational / Employment OutcomeInbound Groups and Sales Manager, Incentives, Marketing, Sales and Travel Agency Manager, Tour Operations, Reservations and Product Development Manager, Visitor Information Centre Manager

Advanced Diploma of Travel and Tourism Management (SIT60116)

SubjectUnit Code and Title
WHS and RegulationsSITXGLC001 Research and comply with regulatory requirements
SITXWHS004 Establish and maintain a work health and safety system
Marketing StrategySITTPPD008 Develop tourism products
SITXMPR007 Develop and implement marketing strategies
Business PlanBSBMGT617 Develop and implement a business plan
BSBRSK501 Manage risk
BSBWRT401 Write complex documents
Vocational / Employment OutcomeAccount and General Manager, Business Development Manager, Director of Groups and Incentives, Marketing, Product Development Operations and Sales

* Diploma of Travel and Tourism Management (SIT50116) has a total duration of 6 terms / 60 college weeks.

Students must complete the Certificate IV in Travel and Tourism (SIT40116) before progressing to Diploma of Travel and Tourism Management (SIT50116).

** Advanced Diploma of Travel and Tourism Management (SIT60116) has a total duration of 8 terms / 80 college weeks.

Students must complete both Certificate IV in Travel and Tourism (SIT40116) and Diploma of Travel and Tourism Management (SIT50116) before progressing to Advanced Diploma of Travel and Tourism Management (SIT60116).